Privacy Policy & Terms and Conditions

Effective Date: July 2, 2025

Ascent Multifamily HVAC & Home Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy and Terms and Conditions. This document explains how we collect, use, and safeguard your information, including mobile data shared through SMS communications.

Privacy Policy

We collect information that you voluntarily provide to us, including your name, phone number, email, and address when contacting us, scheduling services, or opting into text messaging.

We use this information to:

  • Communicate with you regarding appointments, dispatch updates, billing, and job completion surveys
  • Improve our services and customer experience
  • Respond to inquiries and provide customer support

Mobile Data Collection

We collect mobile numbers when you:

  • Verbally opt-in during a phone call or in person
  • Submit an online form and check the opt-in box
  • We do not share mobile opt-in data or consent with third parties.

Verbal Opt-In Statement

Ascent Multifamily HVAC & Home Solutions will collect SMS opt-in verbally from customers. During a service call or in-person interaction, customers may provide their mobile number and verbally agree to receive SMS notifications for billing, appointment reminders, dispatch updates, and job surveys. Staff will inform customers that:

  • “Message and data rates may apply”
  • “Message frequency may vary”
  • “You can text HELP for support or STOP to unsubscribe at any time and no further messages will be sent”
  • “Your information will not be shared with third parties”

Online/Website Opt-In Statement

By submitting any form on our website and signing up for texts, you consent to receive SMS messages from Ascent Multifamily HVAC & Home Solutions at the number provided, including messages sent via autodialer.

  • Consent is not a condition of purchase.
  • Message and data rates may apply.
  • Message frequency varies.
  • Reply HELP for support.
  • Reply STOP to cancel and no further messages will be sent.
  • Your information will not be shared with third parties.

Contact Info for Help

  • 📧 sales@ascentmfs.com
  • 📞 (720) 209-1156

Terms & Conditions

By using our services or visiting our website (https://ascentmfs.com), you agree to the terms outlined below.

Text Message Program Terms

  • You may receive text messages related to appointment scheduling, dispatch status, billing notifications, and surveys.
  • Message frequency may vary depending on your interaction with our services.
  • Standard message and data rates may apply.
  • You can unsubscribe at any time by replying STOP.
  • To receive assistance, reply HELP or contact us via sales@ascentmfs.com or (720) 209-1156.
  • We do not sell, rent, or share your opt-in data with any third parties.

Contact Us

If you have any questions about this policy, contact us at:
📧 sales@ascentmfs.com
📞 (720) 209-1156